Refund Policy

Overview

At SportsProClub, we strive to provide the best tournament and gaming experience. This Refund Policy outlines the conditions under which refunds may be issued for tournament entry fees, auction purchases, and other platform services.

Please read this policy carefully before making any purchases on our platform.

Refund Eligibility

Refund Timeframes

Requests must be submitted within specific timeframes:

Service Type	Refund Request Window	Refund Amount
Tournament Entry	Before tournament start	100% (minus processing fee)
Tournament Entry	Within 24 hours of start	50%
Tournament Entry	After 24 hours of start	No refund
Platform Cancellation	Anytime	100%
Technical Issues	Within 48 hours	Case-by-case basis
Billing Errors	Within 30 days	100%

Tournament-Specific Refunds

Organizer Cancellation

If a tournament is cancelled by the organizer:

• Full refund (100%) of entry fee
• Refund processed within 5-7 business days
• Automatic refund to original payment method
• Email notification of cancellation and refund

User Withdrawal

If you withdraw from a tournament:

• More than 48 hours before start: 100% refund (minus 5% processing fee)
• 24-48 hours before start: 50% refund
• Less than 24 hours before start: No refund
• After tournament starts: No refund

Technical Disruptions

If technical issues prevent participation:

• Document the issue with screenshots/videos
• Report immediately through support channels
• Our team will investigate and determine eligibility
• Partial or full refund may be granted based on impact

Auction Refund Policy

Important: All Auction Bids are Final

By participating in auctions, you agree that:

• All bids are binding and cannot be retracted
• Winning bids must be paid in full
• No refunds for buyer's remorse
• Players purchased cannot be returned

Exceptions

Refunds for auction purchases may be granted ONLY if:

• Platform error caused incorrect bid placement
• Duplicate charges due to system glitch
• Auction cancelled by administrators
• Fraud or unauthorized account access

How to Request a Refund

To request a refund, follow these steps:

1. Submit a Request:
   • Email: refunds@sportsproclub.com
   • Subject: "Refund Request - [Transaction ID]"
   • Or use the in-platform support system
2. Provide Information:
   • Your username and email address
   • Transaction ID or payment receipt
   • Reason for refund request
   • Supporting documentation (if applicable)
3. Wait for Review:
   • Initial response within 24-48 hours
   • Investigation may take 3-5 business days
   • You'll receive email updates on status
4. Receive Decision:
   • Approval or denial with explanation
   • If approved, refund processed within 7-14 business days
   • Appeal process available for denied requests

Refund Processing

Processing Time

• Approval: 1-3 business days for decision
• Processing: 7-14 business days for refund to appear
• Bank Processing: Additional 3-5 business days (bank dependent)

Refund Method

Refunds are issued to the original payment method:

• Credit/Debit Card: Back to original card
• UPI/Net Banking: Back to source account
• Digital Wallets: Back to wallet account
• Cash Payments: Bank transfer to provided account

Partial Refunds

In some cases, partial refunds may be issued:

• Late withdrawal from tournaments (50%)
• Service partially rendered before cancellation
• Processing fees deducted (typically 2-5%)

Processing Fees

Payment processing fees may be deducted from refunds:

• Standard Refunds: 5% processing fee (minimum ₹10)
• Platform Errors: No processing fee
• Organizer Cancellation: No processing fee
• Unauthorized Charges: No processing fee

Processing fees cover bank charges, payment gateway fees, and administrative costs.

Non-Refundable Items

The following are strictly non-refundable:

• Virtual goods, tokens, or in-game currency
• Premium features or subscriptions (unless cancelled before billing)
• Completed tournaments or events
• Custom team creation or branding services
• Advertising or promotional services
• Fees paid due to policy violations or bans

Chargebacks

Warning: Initiating a chargeback instead of contacting us may result in:

• Immediate account suspension
• Ban from future tournaments and events
• Forfeiture of any winnings or prizes
• Legal action for fraudulent chargebacks

Always contact our support team first before initiating a chargeback.

Dispute Resolution

If your refund request is denied and you disagree:

1. Review the denial reason carefully
2. Gather additional supporting evidence
3. Submit an appeal to: appeals@sportsproclub.com
4. Appeals reviewed by senior management
5. Final decision communicated within 7-10 business days

Management decision on appeals is final.

Frequently Asked Questions

Q: How long do refunds take?

A: Typically 7-14 business days from approval, plus 3-5 days for bank processing.

Q: Can I get a refund if I can't participate due to personal reasons?

A: Partial refunds may be available if requested 48+ hours before the tournament starts.

Q: What if the tournament was cancelled due to weather/emergency?

A: Full refund provided if the tournament cannot be rescheduled.

Q: Can I transfer my entry to another player instead of refund?

A: Contact support; transfers may be possible before tournament start.

Q: What happens to my refund if I delete my account?

A: Refunds are still processed to your original payment method.

Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Continued use of the platform after changes constitutes acceptance of the updated policy.